Return and Refund Policy

Effective Date: December 2, 2024

At kidpariz, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund policy to ensure your shopping experience is hassle-free.

1. Returns

You can return most items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in the original packaging.
  • The return must include the original receipt or proof of purchase.
  • The item must not be marked as “final sale” or “non-returnable.”

How to Return an Item:

  1. Contact us at [email protected] or call 714-842-3449 to request a return authorization number (RAN).
  2. Once you receive the return authorization, securely package the item and send it back to the address provided.
  3. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

2. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

Refund Conditions:

  • Refunds are only issued for eligible returns.
  • If the item is damaged or missing parts not due to our error, we reserve the right to deny a refund.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

3. Exchanges

If you wish to exchange an item for a different size or model, please follow the return process and place a new order for the item you want. Unfortunately, we do not offer direct exchanges.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or call 714-842-3449. We will provide instructions on how to return the damaged item, and we will issue a full refund or send a replacement, depending on your preference.

5. Sale and Clearance Items

Sale or clearance items are eligible for return only if they are defective or damaged. If these items are returned, we will issue a refund or exchange according to the terms outlined above.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

  • Email: [email protected]
  • Phone: 714-842-3449
  • Address: 4837 Sunny Day Drive, Huntington Beach, California, United States